"The success of this project was down to the

quality of training"

Roddy Whiteford, Managing Director, Hotelfone

We offer bespoke training packages tailored to the exact needs of your team, as well as open courses covering key areas relevant to the entire UK Hospitality sector. For key personnel within your organisation, we also offer inspiring, personalised one on one coaching.

We offer both on site and remote training dependent on specific needs and the training required. Hotel teams need to be sharper than ever and training delivery presents new challenges. We continue to offer on-site training, where appropriate, and have embraced technology to allow us to deliver essential courses remotely. Please contact us to discuss the best solution for your team. For more feedback on our training please take a moment to read our testimonials and case studies.

Bespoke

VROOM courses are unique in that they are tailored specifically to the client's needs. Pre-training calls are completed giving understanding of overall and individual strengths and weaknesses The training course is developed based on this information allowing for the training to be pitched at the right level.

  • Full engagement with the client
  • Training is engaging and realistic
  • Based on extensive experience
  • Post calls for on-going learning

Read our Case Study on Home House >>

Open Courses

Currently all dates are on hold due to the Coronavirus. We will advertise new dates as soon as it is safe to do so.

  • Engaging and practical courses, with a hands on approach
  • Opportunity to practice throughout the course
  • Gives delegates tools they can take back into the work environment
  • Feedback on delegates post training

Read our Case Study on Hotelfone >>

Coach

In addition to the group training VROOM offers one on one mentoring and coaching for all members of the sales and revenue team.

This could be for a newly appointed Director of sales, an aspiring Reservationist or simply the need for some additional support for an existing member of the team. There is total flexibility and support will differ dependent on specific needs.

With both an experienced Director of Sales and Director of Revenue within the VROOM team there is a wealth of experience to benefit from.

Read our Case Study on Portavadie >>

Training Courses

Hotel pricing and revenue optimisation

Reservations: Conversion and upselling

Boosting your sales on social media

Reservations: Direct business and how to increase it

Meeting & Events: Converting enquiries into sales

Meetings and Events: Increasing conversion and incremental spend

Weddings: Increasing conversion including the perfectshowround

Robin Sheppard

Chairman, Bespoke Hotels

"VROOM have worked with Bespoke hotels for many years and produced some spectacular results. Their skills are intuitive, commercial, urgent and very effective. We keep working with them because they keep delivering. You should try them!"

Sean Donkin

Managing Director, The Inn Collection

“Working with VROOM has been a path of enlightenment for the group as we have enhanced our opportunity to maximise revenue generated from rooms. It is a pleasure to work with VROOM and we look forward to taking the next steps with their guidance, support and loyalty”

Iain Jurgensen

Managing Director, Portavadie

“The delivery of the training was exceptional and feedback from the teams was overwhelmingly positive. The success of this project was down to the quality of training.”

Mark J. S. Platt

Director, Paragon Hospitality Consultants

"VROOM has a great overall understanding for TOTAL REVENUE MANAGEMENT, an essential and valuable asset in today’s economic uncertainty.

I cannot recommend VROOM Revenue Management enough, if in need of any assistance in the future I would not hesitate to appoint VROOM."

Roddy Whiteford

Managing Director, Hotelfone

“The success of this project was undoubtedly down to the quality of training provided by VROOM. Underpinned by their comprehensive understanding of the business needs and the attention given to individuals within our team to improve their performance”

Mario Ovesenjak

General Manager, Gotham Hotel

"Working with Nicola at VROOM has been a success story from day one-she has her finger on the revenue pulse seven days per week, interacting withus on property several times per day and that’s one of the reasons why Hotel Gotham is such a  success story."

Nicholas Crawley

CEO, Imolott Hotels

"I have worked with Vicky over many years- and have always found her to be incredibly diligent, hardworking and efficient. She has sales in her DNA and will persevere in getting the business in, whatever it takes."

Ana Binz

Former General Manager, Home House

"VROOM helped us develop our revenue management skills. I would highly recommend their services- they are effective, very relatable and maximise each area of the business to its full potential."

Bruce Cave

CEO, Active Hospitality

"VROOM are extremely knowledgeable with over 20 years’ experience at a senior level. We would not hesitate to recommend VROOM or use them again."

Stephen Carter, OBE

Carter Hospitality

"I have always found Vicky to be both highly professional and highly proficient in any work that she applies herself to. She is widely respected across the hospitality sector and her integrity, passion and work ethic are extensively recognised as the Hallmark of her success."

Rebecca Marshall

Revenue Manager, The Manor Collection

"I was lucky enough to be coached into my current Revenue Management role by the team at VROOM. Receiving one on one training and support was invaluable and ensured that I was already up and running from the point I took over the role."

Case Studies

Hotel Gotham

Find out how VROOM successfully opened Hotel Gotham and Continue to achieve the highest RevPAR in the City.

Read More >>

The Inn Collection Group

Read how VROOM provides Outsourced Revenue Management to this rapidly expanding group of Inns in the North, achieving 22% rev par growth across the group in Year 1.

Read More >>

The Old Course Hotel

Read how VROOM successfully targeted the meetings sector from the London area and created demand for the challenging winter months.

Read More >>
See All Case Studies