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about VROOM

Meet the Team

Nicola Trew

Director

Biography

With a wealth of experience in the hospitality industry  I have worked across a range of hotels from large corporate chains to small independently owned boutique hotels.  From 5 star Golf & Spa resorts to city centre budget hotels.  

Unlike the traditional Revenue Manager, I am creative and think ‘outside of the box’.  I  focus on working with the Hotel teams to think more on a global basis, looking for revenue opportunities, on a continual basis, for all departments.

Since starting VROOM, I don’t have much time for anything else apart from good food and good wine but definitely no time for running!

Vicky Nesbitt

Director

Biography

With over 30 years experience within the industry I have worked at a senior level within the sales, revenue and training sectors. My experience covers  5 star resorts and city centre hotels and, before joining VROOM,  I was regional Director of Sales for Malmaison and Hotel du Vin.

I am passionate about our industry and love the challenge of establishing a true sales culture through individual coaching and creative, inspiring training.

With a husband in the industry and a teenage daughter time is limited but I do enjoy a glass of wine and have recently taken up running with my dog (which he at least enjoys!)

Miranda Wood

Revenue Account Manager

Biography

I started my career in the Conference and Events Industry over 25 years ago, working in the city for a Financial Training and Events Management company.

After having children, I changed direction, 5 years ago I took the leap and moved into the Hotel Revenue Management sector with VROOM and haven’t looked back since.

When I’m not juggling work with dog walking and recently learning to row (totally out of my comfort zone) I love to take time out to relax on a yoga mat away from it all !

Anita Glowacka

Revenue Account Manager

Biography

I am a people person, who got into the ‘dark side’ of revenue management while continuing my passion for Digital Marketing for various hotels brands. I started my career in Revenue as a Marriott Voyage graduate, and for the last 10 years I looked after a large portfolio of 3-star and 4-star hotels across England, Scotland, and Wales.

Over the last few years,  I have worked with VROOM, travelling between London and Paris, where I undertook pre-opening for an Aparthotel in Canary Wharf. Whereas on the other side of the pond, I was a Project Manager involved in lobbying on EU level focusing on issues between hotels and the online distribution channels.

Aside from work, I love to travel the world, I am a big foodie, love outdoors, and spend a lot of time with my four-legged companion.

Claire Smith

Sales Account Manager & Trainer

Biography

I started my career in Sales and Marketing over 20 years ago and have worked successfully across all industry sectors. With my Account Management and Sales background I naturally build strong relationships with clients and am passionate about supporting them and their businesses grow.

I started my hospitality adventure with VROOM 4 years ago delivering sales training programmes and supporting account management and was instantly attracted to this fast paced and dynamic industry.

When not being kept on my toes by my children or puppy, Bella. I love to get out and explore through running, climbing mountains or being put very much out of my comfort zone learning to row!

Liz Bertie

Project Manager- Sales

Biography

Nicola Trew

Director

Biography

With a wealth of experience in the hospitality industry  I have worked across a range of hotels from large corporate chains to small independently owned boutique hotels.  From 5 star Golf & Spa resorts to city centre budget hotels.  

Unlike the traditional Revenue Manager, I am creative and think ‘outside of the box’.  I  focus on working with the Hotel teams to think more on a global basis, looking for revenue opportunities, on a continual basis, for all departments.

Since starting VROOM, I don’t have much time for anything else apart from good food and good wine but definitely no time for running!

Vicky Nesbitt

Director

Biography

With over 30 years experience within the industry I have worked at a senior level within the sales, revenue and training sectors. My experience covers  5 star resorts and city centre hotels and, before joining VROOM,  I was regional Director of Sales for Malmaison and Hotel du Vin.

I am passionate about our industry and love the challenge of establishing a true sales culture through individual coaching and creative, inspiring training.

With a husband in the industry and a teenage daughter time is limited but I do enjoy a glass of wine and have recently taken up running with my dog (which he at least enjoys!)

Miranda Wood

Revenue Account Manager

Biography

I started my career in the Conference and Events Industry over 25 years ago, working in the city for a Financial Training and Events Management company.

After having children, I changed direction, 5 years ago I took the leap and moved into the Hotel Revenue Management sector with VROOM and haven’t looked back since.

When I’m not juggling work with dog walking and recently learning to row (totally out of my comfort zone) I love to take time out to relax on a yoga mat away from it all !

Claire Smith

Sales Account Manager & Trainer

Biography

I started my career in Sales and Marketing over 20 years ago and have worked successfully across all industry sectors. With my Account Management and Sales background I naturally build strong relationships with clients and am passionate about supporting them and their businesses grow.

I started my hospitality adventure with VROOM 4 years ago delivering sales training programmes and supporting account management and was instantly attracted to this fast paced and dynamic industry.

When not being kept on my toes by my children or puppy, Bella. I love to get out and explore through running, climbing mountains or being put very much out of my comfort zone learning to row!

Liz Bertie

Project Manager- Sales

Robin Sheppard

Chairman, Bespoke Hotels

"VROOM have worked with Bespoke hotels for many years and produced some spectacular results. Their skills are intuitive, commercial, urgent and very effective. We keep working with them because they keep delivering. You should try them!"

Sean Donkin

Managing Director, The Inn Collection

“Working with VROOM has been a path of enlightenment for the group as we have enhanced our opportunity to maximise revenue generated from rooms. It is a pleasure to work with VROOM and we look forward to taking the next steps with their guidance, support and loyalty”

Iain Jurgensen

Managing Director, Portavadie

“The delivery of the training was exceptional and feedback from the teams was overwhelmingly positive. The success of this project was down to the quality of training.”

Mark J. S. Platt

Director, Paragon Hospitality Consultants

"VROOM has a great overall understanding for TOTAL REVENUE MANAGEMENT, an essential and valuable asset in today’s economic uncertainty.

I cannot recommend VROOM Revenue Management enough, if in need of any assistance in the future I would not hesitate to appoint VROOM."

Roddy Whiteford

Managing Director, Hotelfone

“The success of this project was undoubtedly down to the quality of training provided by VROOM. Underpinned by their comprehensive understanding of the business needs and the attention given to individuals within our team to improve their performance”

Mario Ovesenjak

General Manager, Gotham Hotel

"Working with Nicola at VROOM has been a success story from day one-she has her finger on the revenue pulse seven days per week, interacting withus on property several times per day and that’s one of the reasons why Hotel Gotham is such a  success story."

Nicholas Crawley

CEO, Imolott Hotels

"I have worked with Vicky over many years- and have always found her to be incredibly diligent, hardworking and efficient. She has sales in her DNA and will persevere in getting the business in, whatever it takes."

Ana Binz

Former General Manager, Home House

"VROOM helped us develop our revenue management skills. I would highly recommend their services- they are effective, very relatable and maximise each area of the business to its full potential."

Bruce Cave

CEO, Active Hospitality

"VROOM are extremely knowledgeable with over 20 years’ experience at a senior level. We would not hesitate to recommend VROOM or use them again."

Stephen Carter, OBE

Carter Hospitality

"I have always found Vicky to be both highly professional and highly proficient in any work that she applies herself to. She is widely respected across the hospitality sector and her integrity, passion and work ethic are extensively recognised as the Hallmark of her success."

Rebecca Marshall

Revenue Manager, The Manor Collection

"I was lucky enough to be coached into my current Revenue Management role by the team at VROOM. Receiving one on one training and support was invaluable and ensured that I was already up and running from the point I took over the role."

Why VROOM Hotels?

To say you are the “best” is easy, to prove it is something else. Please visit our Case Studies page and view our Testimonials above to see what Decision Makers in our Industry say about our the results they have enjoyed from VROOM over the years.

  • Superb reputation within the sector
  • Expertise and knowledge
  • Over 30 years in the industry
  • Specialise in Performance Management
  • An ethical and compassionate company
  • Strong relationships within the UK Market