Objective

This small collection of Manor House hotels in Kent and Surrey had recently grown from two to three properties with plans to expand further. The group required a full-time Group Revenue Manager and were keen to consider internal talent for the role.

‍

Solution

VROOM helped identify the ideal candidate, Rebecca, who had been an Events Manager for two years and had successfully grown sales to record levels. Rebecca had also proved herself to be smart, ambitious, committed and financially minded.

Rebecca had no previous Revenue Management experience, so VROOM provided a mixture of Outsourced Revenue Management alongside intensive Revenue Coaching. This training was conducted over a period of 6 months, with the handover of responsibility once completed.

Coaching included daily management of rates across the three hotels, a comprehensive crash course in distribution and systems connectivity, group and corporate pricing guidance, forecasting and reporting of results.

‍

Outcome

Three years on Rebecca is still Group Revenue Manager at the Manor House hotels. She thoroughly enjoys her role and is delighted with the direction her career has taken. Revenues at all three properties grew substantially under Rebecca’s management, so the owners were equally pleased.

‍

Client’s viewpoint

I was lucky enough to be coached into my current Revenue Management role by VROOM.

Receiving one on one training and support from an expert in the industry was invaluable for me and ensured that I was already up and running from the point I took over the role. As such, I was able to deliver results straight away across all hotels and drive the business forwards with confidence.

The training was very thorough, covering all areas of Revenue Management along with practical side by side support in the job itself. Each session was fun and informative and set out in such a way that I was able to quickly pick up the skills I needed to start this complex job.

I thoroughly enjoyed my time with VROOM and will always be grateful for the training I received that has allowed me to become successful in my role. As such, I could not recommend this course enough for anyone looking to move into (or improve within) a Revenue Management role.

Rebecca Marshall – Group Revenue Manager

www.manorcollection.co.uk

‍

Robin Sheppard

Chairman, Bespoke Hotels

"VROOM have worked with Bespoke hotels for many years and produced some spectacular results. Their skills are intuitive, commercial, urgent and very effective. We keep working with them because they keep delivering. You should try them!"

Sean Donkin

Managing Director, The Inn Collection

“Working with VROOM has been a path of enlightenment for the group as we have enhanced our opportunity to maximise revenue generated from rooms. It is a pleasure to work with VROOM and we look forward to taking the next steps with their guidance, support and loyalty”

Iain Jurgensen

Managing Director, Portavadie

“The delivery of the training was exceptional and feedback from the teams was overwhelmingly positive. The success of this project was down to the quality of training.”

Mark J. S. Platt

Director, Paragon Hospitality Consultants

"VROOM has a great overall understanding for TOTAL REVENUE MANAGEMENT, an essential and valuable asset in today’s economic uncertainty.

I cannot recommend VROOM Revenue Management enough, if in need of any assistance in the future I would not hesitate to appoint VROOM."

Roddy Whiteford

Managing Director, Hotelfone

“The success of this project was undoubtedly down to the quality of training provided by VROOM. Underpinned by their comprehensive understanding of the business needs and the attention given to individuals within our team to improve their performance”

Mario Ovesenjak

General Manager, Gotham Hotel

"Working with Nicola at VROOM has been a success story from day one-she has her finger on the revenue pulse seven days per week, interacting withus on property several times per day and that’s one of the reasons why Hotel Gotham is such a success story."

Nicholas Crawley

CEO, Imolott Hotels

"I have worked with Vicky over many years- and have always found her to be incredibly diligent, hardworking and efficient. She has sales in her DNA and will persevere in getting the business in, whatever it takes."

Ana Binz

Former General Manager, Home House

"VROOM helped us develop our revenue management skills. I would highly recommend their services- they are effective, very relatable and maximise each area of the business to its full potential."

Bruce Cave

CEO, Active Hospitality

"VROOM are extremely knowledgeable with over 20 years’ experience at a senior level. We would not hesitate to recommend VROOM or use them again."

Stephen Carter, OBE

Carter Hospitality

"I have always found Vicky to be both highly professional and highly proficient in any work that she applies herself to. She is widely respected across the hospitality sector and her integrity, passion and work ethic are extensively recognised as the Hallmark of her success."

Rebecca Marshall

Revenue Manager, The Manor Collection

"I was lucky enough to be coached into my current Revenue Management role by the team at VROOM. Receiving one on one training and support was invaluable and ensured that I was already up and running from the point I took over the role."

The Manor Collection

14/7/20